Privacy and Cookies Policy

Western Valuers and Surveyors is one of the regional leading providers of valuation and strategic consulting services. We care about and respect your privacy and the data you share with us, and want you to understand how we are using and protecting the data we collect about you.

This Privacy Policy governs how Western Valuers and Surveyors collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://western-valuers.com/  website (“Site”). This privacy policy applies to the Site and all products and services offered by Western Valuers and Surveyors.

By using this Site, you signify your acceptance of this Policy as may be modified from time to time. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, as they are binding on you. You are advised not to access this Site if you do not agree with our Policy and practices.

We have developed this policy to help you understand how we collect, use, communicate, and disclose your details.

We adopt the best practices in compliance with the applicable privacy laws and regulations, including the international standards of General Data Protection Regulation (“GDPR”).

Information we may collect directly from you

Western Valuers and Surveyors may collect information about you from a variety of sources. This includes information we collect directly from you; and information we collect when you visit this Site and view our online content.

The information you provide may be confidential, and we will maintain such confidentiality and protect your information by this privacy policy, our professional obligations and applicable law

The following are examples of information we may collect directly from you:

  • Name
  • Telephone number and recordings when you call our call centre
  • Job title or designation
  • Employer or company name
  • IP address
  • your time zones
  • Employer of company address
  • Employer or company website
  • Work email address
  • Work landline or mobile number
  • Email address, postal address
  • Telephone and/or fax number
  • pages you visit
  • Date of birth
  • Gender
  • Demographic information

Consent

Where you have provided consent for our processing of your data, you may withdraw that consent at any time by contacting us as described below. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.

How we use your information

We use your personal information in compliance with all the relevant laws and may use it in one or more of the following ways:

  • Respond to your requests.
  • Provide you with marketing and advertising about Western Valuers Consultancy services.
  • Inform you of services that may be of interest to you from Western Valuers Consultancy and sharing out marketing insights.
  • Potential business inquiries

We may share your personal information when authorized by law or necessary to comply with a valid legal process with:

  • Western Valuers Consultancy employees who require it to perform their jobs.
  • Organizations that support the products or services we provide to you.
  • Anyone you give us permission to share it with.
  • Official bodies to detect and prevent criminal activity e.g. money laundering, theft, fraud, terrorism, cybercrime.
  • Third-party vendors we engage to provide services on our behalf have access to Personal Data, but they have agreed not to disclose the Personal Data or to use it for any purpose other than providing the requested services, products and/or content

We will never sell, rent or distribute your personal information and we take steps to keep your details safe and secure.

Where we keep and process your information

We might transfer and store the information we collect from you outside the European Economic Area (EEA). It may be processed by staff or our suppliers outside the EEA. When we do this, we aim to make sure the information is secure and properly protected.

Security of your Personal Data

Western Valuers Consultancy maintains safeguards, which include technical and organizational security measures to protect your Personal Data from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration, and destruction, and we require the third parties we contract with to support our business operations to employ reasonable security measures as well. We update and test safeguards on an ongoing basis and restrict access to your Personal Data to only those who need to know in order to provide our services, products and/or content to you.

How long do we keep your personal data for?

We will retain Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law. Generally, we will keep your personal data for as long as you are registered for our services or have an account with us. This is so we can:

  • Communicate with you about any questions or complaints you may have after you have stopped being a user of our services
  • To comply with the rules on accounting, reporting or other laws; or
  • To provide you with relevant information about products and services that you may be interested in.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Contact us

We are committed to holding personal information that is accurate and current.

Please contact us by email at info@western-valuers.com, If

  • For any reason you do not want us to hold or use your information,
  • Need to make a complaint about our handling of your personal information
  • Have any other questions about your personal information 
  • Wish us to delete or that you no longer wish for us to communicate with you for business or marketing purposes

Please Remember That No Data Transmission Over The Internet Can Be Guaranteed To Be 100% Secure. As A Result, While We Strive To Protect Your Personal Information, Western Valuers Consultancy Cannot Ensure Or Warrant The Security Of Any Information You Transmit To Us And You Do So At Your Own Risk. Once We Receive Your Transmission, We Make Our Best Effort To Ensure Its Security On Our Systems.

Effective date: 10 December 2023